Important Stuff and FAQ

 

  • How long is order processing?
    Order processing time is 1 week. Custom Acrylic paintings and bulk orders require 2 weeks. 
  • Can I cancel my purchase? Custom orders, Bulk orders and Paintings: All Sales are final. If there is a problem with the order please contact me. For non custom orders, we do offer an exchange within 3 days from the date the item is delivered however you are responsible for shipping fees both ways. Orders will not begin until payment is made, custom or general purchase. ( This does affect the delivery date) 
  • Can I wash my items?
    Please follow the care instructions included in your order.
  • How do I track my shipment? 
    You will receive a shipping confirmation via email once your order is ready for pick up by the carrier. This email includes a tracking link for your order. Click on the link in the email to view tracking information.
  • My order arrived damaged what do I do   If an item arrives damaged send us a message within 48 hours of delivery with your photos showing damage and we will ship you out a new item or issue store credit. Be sure to check for any discrepancies or defects as soon as you receive your order. Be sure to check for any discrepancies or defects as soon as you receive your order.
Can I pick up my order?
Yes, pick ups are made by appointment only, on Fridays. Contact me to arrange appointment.
Returns

Several types of goods are exempt from Refund and or Return. Perishable goods, Custom Items, Bulk Orders, Paintings and Sale items.

Additional non-returnable items:
- Gift cards

There are certain situations where only partial refund maybe granted (if applicable). Please be advised this is based on a case by case basis.

Used items (if applicable)
Items on sale are not eligible for refund.

Exchanges (if applicable)
We only replace non custom items if they are defective or damaged. If you need to exchange it for the same item, send us an email at smash_designz@yahoo.com.